Make an early help referral to the Family Wellbeing Service

Warning If you are worried that a child is at immediate risk of serious harm, please call us and complete the referral form within 24 hours 

Daytime hours (Monday to Friday, 9am to 5pm): 020 3045 5440
Out of hours (Monday to Friday 6pm to 8am, Saturday to Monday 8am to 9am): 020 8303 7777 or 020 8303 7171

Use this service to:

  • make an Early Help Family Wellbeing referral
  • make a Children's Social Care referral

Completion takes around 20 minutes.

Before you start

You need to provide the following information:

  • the type of referral you are making
  • parental consent details
  • your details and details of any other referrers
  • the child or young person's details
  • the parent or carer's details
  • information about the family's network and how they usually look after the child
  • your concerns
  • risk assessment information

Referral type guidance

If you are not sure about making a referral or don't know which service will best help the family and safeguard the child, read the guidance on our Family Wellbeing Service pages.