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Our commitments and principles

Our customers are at the heart of what we do

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Our Commitments

Over the next four years, we make three key commitments to our customers:

  • we will provide clear information about our services and how you can access them
  • we will be clear about what services you are able to access and whether there are any charges for them.
  • if we are not able to provide you with the service you need, we will support you to identify those who may be able to help.

Our Principles

In delivering our commitments to you as our customer, we will:

  • treat you with courtesy and respect at all times and expect the same in return

 


 

  • constantly listen and learn about the diverse needs of our borough and ensure that we provide inclusive, accessible services to you
  • spend our limited resources wisely and well, working efficiently to make the most of our resources