Local Government and Social Care Ombudsman
If you are dissatisfied with the outcome of your complaint once it has completed the complaints process, you can ask the Local Government and Social Care Ombudsman (LGSCO) to consider your complaint.
| Stage | Timescale (working days) | Responsibility for Response |
|---|---|---|
| Investigation (Stage 1) | 15 | Service Manager |
| Local Government and Social Care Ombudsman (LGSCO) | Directed by LGO | LGO |