If you have any concerns about the safety or well being of any guest, please contact:

Concerns about a child

Call Children’s Services at the Multi-Agency Safeguarding Hub (MASH) on 020 3045 5440 and speak to a social worker. If you’re worried you’ll be put in a difficult position, you can speak to them anonymously. The opening hours are Monday to Friday 9am to 5pm.

If it’s out of hours, call 020 8303 7777 or 020 8303 7171.

Concerns about an adult

If you suspect someone you know is at risk, you must tell someone.

If they’re in immediate physical danger, call 999.

If not, call us on 020 8303 7777 (Monday to Friday, 8am to 5pm) and ask for ‘screeners’ or email screeners@bexley.gov.uk

We’ll ask you to give us as much detail as possible and decide what to do - usually within two days.

We’ll try to update you on what happens next, but we can’t always share personal information with you. Just know that we’ll always put the best interests of the vulnerable person first.