The table below shows the reasons why people complained over a five-year period:

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The main reason people complained was again due to the poor ‘quality of service’ they received. This covers a broad area of issues such as allegations of ‘insufficient service knowledge’, ‘poor record keeping’ and where ‘service delivery was not of the quality expected’.  This was significantly higher this year compared to the two years previous and shows that there is room for improvement in this area and further learning for the service