The Ombudsman agreed to review three complaints about Children’s Social Care Services in this period. After careful investigation it decided not to investigate two of the complaints and found no fault in the other.

The below graph shows the amount of Ombudsman cases over the last five years.

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Case 1

Outcome: Not within jurisdiction.
Summary: A complaint was made concerning the management of a Special Guardianship Order, highlighting insufficient consultation during a family tragedy. The complainant was unhappy with past decisions by social services and the subsequent effects on the children's wellbeing.

Case 2

Outcome: Not within jurisdiction.
Summary: This case involved complaints about child custody and alleged mismanagement by social services. The complainant cited concerns over manipulation and inadequate representation during court proceedings.

Case 3

Outcome: No maladministration.
Summary: This long-term child protection case included numerous professionals and inconsistent support over several years. Concerns were raised about the lack of service continuity provided by children's services and its impact on the complainant's family.