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Our current level of demand

In 2023, the council’s contact centre received approximately

200,000 calls

The council’s website is a key source of information for local residents and businesses. In 2023 there were:

over a million views of the homepage

nearly a million views of our waste, recycling, schools and education pages

over half a million views for council tax, parking and transport pages

Of the 1,054 complaints closed in 2023

40% were upheld or partially upheld

The council also dealt with 2106 Members enquiries over the same 12-month period

The council also dealt with 1,533 Freedom of Information requests